FAQS
What kind of services do you offer?
We are a roadside assistance provider company. We offer a wide range of road emergency services. Our services include light and heavy-duty towing, battery jumpstart, flat tire change, fuel delivery, lockout assistance, and vehicle recovery.
Do you have a Quick Response Team?
Our professional and dedicated team is available 24/7. We are determined to respond within 30 minutes to an hour, depending on your location, weather, and traffic conditions.
What is your towing capacity?
We cover all the areas of roadside assistance. Our team can tow cars, trucks, SUVs, RVs, and even heavy-duty vehicles. HSM Towing can prove its commitment once you make a call for assistance.
Are your services economically friendly?
We used to provide upfront pricing before starting any service to ensure transparency. However, the cost depends on factors such as distance, vehicle type, and required services.
What are your working hours?
As we deal with emergencies, we have to remain active around the clock 24/7, every day of the year, even on holidays.
Do you have any solution if my car is stuck in the mud?
Yes, of course, we provide recovery services to safely extract cars stuck in mud, snow, or ditches. Our experienced team can assist in getting you back on the road.
Do you have a contract with insurance companies?
Sure, we have been working with various insurance providers. We can provide the necessary documentation for claims. You may contact your insurer to confirm the coverage.
Any advice for me till the tow truck arrives?
It depends on the site situation. However, your life safety must be the top priority. We advise you to stay in a safe location, preferably inside the vehicle. If you are on a busy road, turn on your hazard lights and put reflective triangles or road flares helping to alert other drivers to your vehicle.
Can you tow my car to my designated workshop?
Your priority is our navigation. We can tow your truck to any location of your choice, across the United States. You just have to direct our team and let them know the address you want to be.
What is your area of service?
We are located at Yuba City, CA, United States, California but we cover a wide area to serve our people. If you are unsure, give us a call and we will be happy to assist you. Our team will guide you properly.
